At. St. Francis-Emory Healthcare, we recognize that our patients deserve qualified, engaged, and competent healthcare professionals. And we know that our employees deserve a working environment that is safe, leaders who are visible and supportive, and opportunities to grow and develop. We have a positive, hopeful, and resilient leadership team that is solely focused on taking care of the heart of St. Francis – the people who work here. If you feel that your skills and compassion fit with our vision for person-centered care and evidence-based practice, and you would like to belong to a hospital family that only the best are invited to join, we invite you to apply today.

Provides a centralized source for scheduling certain diagnostic and/or therapeutic procedures for all patients.  Collects and enters complete and accurate demographic and insurance information prior to the patients’ arrival.  Verifies insurance coverage and obtains authorizations and pre-certifications from insurance companies.   Works effectively with Physicians and their office staff to collect the required demographic and insurance information, along with the completed physician order to schedule the requested procedure. Contacts the patient before the scheduled appointment, to remind the patient, set the expectation of payment, and answer any questions the patient may have.

FLSA:  Non-exempt  

EEO: □ 01 Officials and Managers □ 02 Professionals □ 03 Technicians □ 04 Sales Workers X 05 Administrative Support Workers □ 06 Craft Workers □ 07 Operatives □ 08 Laborers and Helpers □ 09 Service Workers 

Minimum Education
X High school diploma or equivalent X Required

Required Skills
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Required Skills
Certifications:
X Customer Service Certification desirable X Patient Access Certification desirable

Minimum Work Experience
Minimum one (1) year in customer service focused environment. Computer, data entry experience. Familiar with Third Party Payers Utilization Management Requirements for Outpatient Procedures. Must possess an understanding of Medical Terminology and diagnostic procedures. Previous scheduling or medical diagnostic department experience.