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Empowering the Hands that Heal

Switchboard Operator - Float

Columbus, Georgia

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Overview

ScionHealth strives to provide quality-driven, patient-centered acute and post-acute hospital solutions. The health system is focused on driving innovation, serving its communities, and investing in people and technology to deliver compassionate patient care and excellent health outcomes. Based in Louisville, ScionHealth operates 79 hospital campuses in 25 states – 61 long-term acute care hospitals and 18 community hospital campuses and associated health systems.

Success Profile

What do you need to be successful at ScionHealth? Here are the top traits we’re looking for:

  • Communicator
  • Creative
  • Deadline-oriented
  • Goal-oriented
  • Problem-solver
  • Strategic

Our Culture

  • Driven by quality: We believe that if we focus on delivering quality care, exceeding expectations related to customer service and supporting our people, our business results will follow.
  • We equip our hospitals and our people with the resources, technology and expertise they need to deliver the best possible care to patients.
  • We’re always looking to find better ways to support caregivers by improving what we do, sharing best practices, and responding to the changing needs of our people and the patients they serve.
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Quote

“ScionHealth allows leaders to inspire the organization to take responsibility for creating a better future.”

Jarrell King Talent Acquisition
Jarrell King, Talent Acquisition

Switchboard Operator - Float

Columbus, Georgia
Facility St. Francis-Emory Healthcare
Req ID 544925 Post Date 07/02/2025 Category Administrative
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Description

St. Francis is NOW HIRING for a Switchboard Operator to join our Telecom Department!

This is a FULLTIME position working the float pool for the Telecom Department. In this position you will work 5 days a week covering any of the following shifts, including rotation weekends and holidays:

  • 7:00a-3:30p
  • 7:30-4:00p
  • 11:30a-8:00p
  • 2:30p-11:00p
  • 11:00p-7:00a

Job Summary

  • The Clerical Specialist – PBX/Telecom is responsible for operating the hospital’s switchboard, paging and radio systems, and alarm monitoring systems
  • This role serves as a vital communications hub for internal departments, emergency response teams, and the public, ensuring timely, professional handling of all telephone and emergency alerts
  • The position also provides after-hours receptionist support, visitor management assistance, and enforces facility communication policies

Essential Functions

  • Answers, screens, and transfers internal and external telephone calls promptly and courteously
  • Performs overhead paging and emergency code announcements according to protocol
  • Monitors and responds to facility emergency, security, and maintenance alarms
  • Operates hospital paging systems and radio communications equipment
  • Notifies appropriate on-call staff for surgery, cath lab, endoscopy, and other service lines
  • Enforces hospital visitation policies and assists with visitor inquiries after hours
  • Performs clerical tasks such as filing, copying, stocking supplies, and data entry
  • Documents key events and responses during emergencies for internal reporting
  • Maintains a calm, professional demeanor while managing high call volumes and emergency communications

Knowledge/Skills/Abilities/Expectations

  • Strong communication and customer service skills
  • Ability to remain composed and effective in emergency situations
  • Proficient in the use of multi-line phone systems and paging equipment
  • Basic computer skills and familiarity with clerical procedures
  • Ability to handle confidential information appropriately
  • Demonstrates critical thinking, independent judgment, and attention to detail
  • Must be able to sit for extended periods and perform repetitive hand and finger motions
  • Ability to work independently with minimal supervision

Qualifications

Education

  • High school diploma or equivalent required

Experience

  • 1+ year of experience of professional customer service
  • Experience operating a switchboard, call center system, or related telecommunications function preferred

At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

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Benefits

  • Career Development

    We support growth and development for all our employees through various means and in programs designed to foster inclusion.

  • Healthcare

    Your health is important to us. We offer a comprehensive benefits program and resources to support healthy lifestyles for you and your family.

  • Retirement Plan

    Employees can contribute to their retirement with plans that allow for pre-tax or after-tax contributions through payroll deductions.

  • Paid Time Off

    With paid holidays and unlimited PTO, you are encouraged to take the time you need to relax and recharge with family and friends.

  • Work-Life Balance

    Work-life balance is not just a perk, it is encouraged. We believe that our employees work their best when they’re allowed to be their best selves in and out of the office.

  • Miscellaneous Benefits

    Whether you’re looking for pet insurance, identity theft protection, or select discounts from hundreds of local and national merchants, we have a variety of benefits that help provide peace of mind.

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  • Administrative, Columbus, Georgia, United StatesRemove
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