Lead Healthcare IT Field Engineer, Mid-America Region

ScionHealth is recruiting for a versatile Lead Healthcare IT Field Engineer who can balance both hands-on work and remote responsibilities! This role requires travel within the Mid-American Region (Louisville – Indianapolis – Chicago), including routine onsite visits to healthcare facilities in the region, and occasional overnight stays.When not on location, the Lead Engineer will work remotely supporting the facilities within the Mid-American Region from their home office.

Job Summary

The Lead Healthcare IT Field Engineer is responsible for deploying, managing, and supporting IT infrastructure and systems within a large geographic region in various healthcare settings, including hospitals, clinics, and medical offices.This role requires both technical expertise and an understanding of healthcare-specific regulations and standards, ensuring optimal performance, security, and compliance of healthcare IT systems.The Lead Field Engineer will frequently travel to various sites, collaborating closely with a team of engineering resources and healthcare professionals to provide technical support, maintenance, and solutions tailored to meet the unique needs of medical environments.

Key Responsibilities

Lead a team of engineering resources in an assigned geography

• Coordinate and assign other engineering resources in an assigned geography
• Train other engineering resources to solve problems and act as technical SME in the assigned geography for other engineering resources
• Act as an escalation point for clinical leadership and other peers across the organization

IT Infrastructure Deployment and Maintenance

• Install, configure, and support IT hardware and software, including workstations, servers, routers, and switches.
• Ensure all systems are optimized for performance, security, and compliance with healthcare industry standards.
• Conduct preventative maintenance and troubleshoot issues as they arise, ensuring minimal downtime for medical operations.

Support and Troubleshooting

• Provide onsite and remote technical support for healthcare staff, resolving issues related to network connectivity, software applications, and medical devices.
• Perform root cause analysis and resolve complex issues to prevent recurrence.
• Document support activities, troubleshooting steps, and solutions for future reference.

Compliance and Security

• Ensure all systems and processes meet HIPAA, HITECH, and other healthcare regulatory requirements.
• Implement security measures to protect sensitive patient data, including encryption, firewall configurations, and regular vulnerability assessments.
• Conduct regular audits of IT systems to identify potential compliance or security risks.

Technical Liaison and Training

• Serve as primary point of contact between healthcare providers and IT departments or external vendors, facilitating communication to support operational needs.
• Train healthcare staff on using IT equipment, software applications, and following security protocols.

Project Management and Implementation

• Lead in the planning, coordination, and execution of IT projects, such as new installations or migrations.
• Provide expertise in selecting appropriate hardware and software solutions to meet healthcare facility needs.
• Manage project timelines, ensuring milestones are met and communicating progress to stakeholders.

Education and Experience

• Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related field; or equivalent experience.
• 7+ years of experience in IT support, with preference for healthcare or medical environments.
• Strong understanding of healthcare industry regulations (e.g., HIPAA, HITECH).
• Proficiency in network troubleshooting, Windows and Linux operating systems, and virtualization platforms.
• Strong communication skills and ability to work independently in various locations.
• Certifications in IT (e.g., CompTIA, Cisco, Microsoft) and healthcare IT (e.g., HCISPP).
• Advanced or industry recognized certifications and training in technology, security, or healthcare.

Key Competencies

• Technical Expertise:Strong troubleshooting and support skills for hardware, software, and network systems in healthcare settings.
• Regulatory Knowledge:Understanding of healthcare compliance requirements and security best practices.
• Interpersonal Skills:Ability to communicate effectively with healthcare professionals and translate technical solutions into layman’s terms.
• Problem-Solving: Aptitude for diagnosing and resolving complex technical issues swiftly.
• Flexibility and Adaptability:Willingness to travel, adapt to diverse environments, and work on a range of projects.
• Leadership and Senior Level Expertise:Strong leadership and coordination capabilities of a distributed technical staff and lead problem solver of the most challenging technical and operational issues.

*Depending on a candidate’s qualifications, this role may be filled at a different level.