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Empowering the Hands that Heal

Patient Financial Counselor

Watertown, Wisconsin

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Overview

ScionHealth strives to provide quality-driven, patient-centered acute and post-acute hospital solutions. The health system is focused on driving innovation, serving its communities, and investing in people and technology to deliver compassionate patient care and excellent health outcomes. Based in Louisville, ScionHealth operates 79 hospital campuses in 25 states – 61 long-term acute care hospitals and 18 community hospital campuses and associated health systems.

Success Profile

What do you need to be successful at ScionHealth? Here are the top traits we’re looking for:

  • Communicator
  • Creative
  • Deadline-oriented
  • Goal-oriented
  • Problem-solver
  • Strategic

Our Culture

  • Driven by quality: We believe that if we focus on delivering quality care, exceeding expectations related to customer service and supporting our people, our business results will follow.
  • We equip our hospitals and our people with the resources, technology and expertise they need to deliver the best possible care to patients.
  • We’re always looking to find better ways to support caregivers by improving what we do, sharing best practices, and responding to the changing needs of our people and the patients they serve.
Two doctors standing in hallway

Quote

“ScionHealth allows leaders to inspire the organization to take responsibility for creating a better future.”

Jarrell King Talent Acquisition
Jarrell King, Talent Acquisition

Patient Financial Counselor

Watertown, Wisconsin
Facility Watertown Regional Medical Center
Req ID 545126 Post Date 07/01/2025 Category Accounting and Finance
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Description

At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

  • The Financial Counselor is responsible for coordinating all financial aspects of a patient’s visit, including insurance verification, pre-certification, collection of co-pays and outstanding balances, and patient financial counseling
  • This role also supports accurate reconciliation of payments, collaboration with clinical teams for financial planning, and documentation of transactions
  • The Financial Counselor ensures patients understand their financial responsibilities while upholding customer service standards

Essential Functions

  • Perform insurance verification and pre-certification for scheduled services, excluding Radiology and Emergency Department
  • Contact patients/responsible parties prior to procedures to provide estimates and collect co-pays, deductibles, and outstanding balances
  • Coordinate with clinical and administrative leadership to reschedule non-emergent services for patients unable to pay
  • Work closely with Case Management and Discharge Planning to provide financial counseling and collect payment
  • Accurately reconcile daily cash receipts and post payments
  • Complete and track refund and correction transactions
  • Provide itemized bills and financial documentation for attorneys, patients, and audits
  • Post and manage payroll deductions, prompt pay discounts, and GL entries in coordination with the staff accountant
  • Act as a cashier as needed, ensuring accuracy and professionalism
  • Maintain detailed account notes in the financial system
  • Support departmental and organizational cash collection and bad debt reduction goals

Knowledge/Skills/Abilities/Expectations

  • Strong understanding of insurance benefits, co-payments, deductibles, and pre-certification requirements
  • Excellent communication and interpersonal skills with a customer-focused approach
  • Ability to work under pressure and manage multiple priorities independently
  • High attention to detail with experience in cash handling and reconciliation
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and hospital billing/EMR systems
  • Ethical and professional conduct with respect to patient confidentiality and regulatory compliance
  • Strong organizational skills and critical thinking abilities
  • Commitment to teamwork, collaboration, and high service standards

Qualifications

Education

  • High school diploma or equivalent required

Licenses/Certifications

  • None required

Experience

  • 1-2 years of experience in healthcare financial services, insurance verification, or collections preferred
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Benefits

  • Career Development

    We support growth and development for all our employees through various means and in programs designed to foster inclusion.

  • Healthcare

    Your health is important to us. We offer a comprehensive benefits program and resources to support healthy lifestyles for you and your family.

  • Retirement Plan

    Employees can contribute to their retirement with plans that allow for pre-tax or after-tax contributions through payroll deductions.

  • Paid Time Off

    With paid holidays and unlimited PTO, you are encouraged to take the time you need to relax and recharge with family and friends.

  • Work-Life Balance

    Work-life balance is not just a perk, it is encouraged. We believe that our employees work their best when they’re allowed to be their best selves in and out of the office.

  • Miscellaneous Benefits

    Whether you’re looking for pet insurance, identity theft protection, or select discounts from hundreds of local and national merchants, we have a variety of benefits that help provide peace of mind.

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  • Accounting and Finance, Watertown, Wisconsin, United StatesRemove
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