Clinic Patient Access Rep

About Us

At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day to day interactions with our patients and team mates.

Job Summary:

The Clinic – Patient Access Representative assists in coordinating patient access services including scheduling, registration, insurance verification, and pre-certification. This role supports efficient clinic operations by providing excellent customer service and ensuring that all financial, demographic, and authorization requirements are accurately completed before the patient’s visit.

Required Skills

Experience:

• One (1) year of experience in a medical office or similar healthcare setting.
• One (1) year of customer service experience.

Education:

• High school diploma or GED

License/Certifications:

• None required.

Knowledge/Skills/Abilities:

• Strong attention to detail and ability to maintain accurate records.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced clinic environment.
• Customer service-oriented with a professional and compassionate demeanor.
• Knowledge of healthcare billing and insurance terminology preferred.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Experience with EMR systems and scheduling software desirable.
• Knowledge of medical terminology and CPT/ICD coding.
• Familiarity with insurance processes and regulations.