Associate Healthcare IT Field Engineer, Southwest Region

ScionHealth is recruiting for a versatile Associate Healthcare IT Field Engineer who can balance both hands-on work and remote responsibilities! This role requires travel within the Southwest Region (Houston - Dallas), including routine onsite visits to healthcare facilities in the region, and occasional overnight stays.When not on location, the Lead Engineer will work remotely supporting the facilities within the Southwest Region from their home office.

Job Summary

The Associate IT Field Engineer is responsible for deploying and supporting IT infrastructure and systems within an assigned large geographic region in various healthcare settings, including hospitals, clinical, and medical offices.This role requires both technical expertise and an understanding of healthcare-specific regulations and standards, ensuring optimal performance, security, and compliance of healthcare IT systems.The Associate Field Engineer will frequently travel to various sites, collaborating closely with a team of engineering resources and health professionals to provide technical support, maintenance, and solutions tailored to meet the unique needs of medical environments.

Key Responsibilities

IT Infrastructure Deployment and Maintenance

• Install, configure, and support IT hardware and software, including workstations, servers, routers, and switches.
• Ensure all systems are optimized for performance, security, and compliance with healthcare industry standards.
• Conduct preventative maintenance and troubleshoot issues as they arise, ensuring minimal downtime for medical operations.

Support and Troubleshooting

• Provide onsite and remote technical support for healthcare staff, resolving issues related to network connectivity, software applications, and medical devices.
• Perform root cause analysis and resolve complex issues to prevent recurrence.
• Documents support activities, troubleshooting steps, and solutions for future reference.
• Escalate issues to more senior level resources when unable to solve problems.

Compliance and Security

• Ensure all systems and processes meet HIPAA, HITECH, and other healthcare regulatory requirements.
• Implement security measures to protect sensitive patient data, including encryption, firewall configurations, and regular vulnerability assessments.
• Assist with regular audits of IT systems under the direction of more senior level resources to identify potential compliance or security risks.

Technical Liaison and Training

• Serve as a primary point of contact between healthcare providers and IT departments or external vendors, facilitating communication to support operational needs.
• Train healthcare staff on using IT equipment, software applications, and following security protocols.

Project Management and Implementation

• Assist in the planning, coordination, and execution of IT projects, such as new system installations or migrations.
• Provide expertise in selecting appropriate hardware and software solutions to meet healthcare facility needs.
• Manage project timelines, ensuring milestones are met and communicate progress to stakeholders.

Education and Experience

• Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field; or equivalent experience.
• 3+ years of experience in IT support, with preference for healthcare or medical environments.
• Fundamental understanding of healthcare industry regulations (e.g., HIPAA, HITECH).
• Proficiency in network troubleshooting, Windows and Linux operating systems, and virtualization platforms.
• Strong communication skills and ability to work independently in various locations.
• Certifications in IT (e.g., CompTIA, Cisco, Microsoft) and healthcare IT (e.g., HCISPP) are a plus.

Key Competencies

• Technical Expertise:Strong troubleshooting and support skills for hardware, software, and network systems in healthcare settings.
• Regulatory Knowledge:Understanding of healthcare compliance requirements and security best practices.
• Interpersonal Skills:Ability to communicate effectively with healthcare professionals and translate technical solutions into layman’s terms.
• Problem-Solving:Aptitude for diagnosing and resolving complex technical issues swiftly.
• Flexibility and Adaptability:Willingness to travel, adapt to diverse environments, and work on a range of projects.
• Adaptive Learner:Quickly learn new technologies and healthcare specific standards and deployment of those technologies.Learn and receive guidance from more senior staff and peers while still working autonomously.

Depending on a candidate’s qualifications, position may be filled at a different level.