Hardware Support Technician

At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

• The Hardware Support Technician performs imaging, software installation, diagnostic testing, and component-level repair of IT devices across the organization
• This role ensures timely restoration of technology services and supports end users and field technicians in resolving hardware-related issues
• The technician also assists with documentation, inventory management, and quality assurance, ensuring service-level compliance and operational excellence

Essential Functions

• Image and configure computers and mobile devices with approved operating systems and software
• Perform diagnostics and repair tasks on hardware including screens, batteries, keyboards, and logic boards
• Triage damaged equipment and execute component-level testing and replacement
• Reassemble, label, and package repaired or configured hardware for deployment
• Maintain accurate records of repairs, imaging, and replacements
• Provide phone-based support to field technicians and internal users
• Participate in writing procedures, job aids, and troubleshooting guides

Knowledge/Skills/Abilities/Expectations

• Working knowledge of computer hardware (desktops, laptops, tablets, peripherals)
• Familiarity with Windows operating systems and imaging tools
• Understanding of hardware diagnostics, ESD safety, and repair workflows
• Strong analytical and problem-solving skills
• Excellent verbal and written communication
• Ability to prioritize and manage multiple tasks independently
• Comfort working in a fast-paced environment with minimal supervision

Education

• Associate Degree in Information Technology or related field (Preferred)
• High School Diploma or equivalent with relevant experience (Required)

Licenses/Certifications

• CompTIA A+ Certification (Preferred)
• Other IT certifications (e.g., CompTIA Network+, Microsoft) a plus

Experience

• Minimum 2 years of experience in computer hardware configuration, support, or repair in a technical environment
• A combination of education and experience may qualify